INTRODUCTION AND GENERAL PROVISIONS

Your reservation and the accommodation agreement made with the Lake House Rest of the ANCL™ (The Associated Newspapers of Ceylon Limited) brand (whether made by you directly with Lake House Rest or via a third party such as a travel agent) will be subject to these Reservation Terms and Conditions and the Reservation Privacy Policy set out below. When you make your reservation, whether online or by telephone, you will be deemed to have read, understood and accepted these Reservation Terms and Conditions and the Reservation Privacy Policy. If you make your reservation via a travel agent, or other third party, then you have a separate legal relationship with that party and Lake House Rest has no liability for any acts or omissions of such a party including their observance of your data protection rights. When you make your reservation, you will be also deemed to have read, understood and accepted the terms and conditions for using the Lake House Rest website (which shall mean www.lakehouserest.com or any related Lake House Rest web pages accessible from it) and any relevant terms and conditions shall be deemed to be incorporated into your reservation and the accommodation agreement with the Lake House Rest. The link to the terms and conditions for using the Lake House Rest website is http://www.lakehouserest.lk/Terms.aspx Lake House Rest provides an online reservations facility on the Lake House Rest website and a telephone facility for making reservations at Lake House Rest (together called "the Reservations Facility") as an independent service provider and acts solely as an intermediary between you and the Lake House Rest. Accordingly, your reservation and the accommodation agreement is made directly with the Lake House Rest of your choice and your use of the Reservations Facility will not result in any contractual relationship between you and Lake House Rest. All information regarding rooms, facilities, products and services offered at the Lake House Rest contained on the Lake House Rest website or otherwise available through the Reservations Facility has been provided by Lake House Rest. Lake House Rest does not make any representation or warranty, express or implied, of any kind with respect thereto. Such information may be inaccurate as a result of renovation or repair at the Lake House Rest. The Lake House Rest website may also contain typographical errors or omissions.

As there will be no contractual agreement between you and Lake House Rest, and as Lake House Rest does not control or verify the information that Lake House Rest submit to or through the Reservations Facility, Lake House Rest shall not be liable to you for:
(i) the accuracy or completeness of any Lake House Rest information provided to or through the Reservations Facility including, without limitation, the availability or price of rooms, facilities, products or services, or for any other errors or omissions of Lake House Rest; or
(ii) any failure or delay beyond its control in the transmission of any data submitted to or through the Reservations Facility including, but not limited to, the details of your reservation or changes to or cancellation of your reservation, in each case to the fullest extent permitted under applicable laws.

RESERVATIONS PROCEDURE AND POLICIES

1. Online reservations The Lake House Rest website and telephone facility enables you to check the accommodation offerings and availability of Lake House Rest hotels (and related products and services), as indicated by Lake House Rest, and then submit an online or telephone reservation request to the Lake House Rest of your choice. On completion of the reservation process, the Reservations Facility will transmit an online or email confirmation of your reservation. A reservation is only valid when a reservation number has been issued. Relevant details relating to products and services must be confirmed by you directly with the Lake House Rest including, for example, airport pick up and drop off times.

2. Prices
The prices indicated on the Lake House Rest website and telephone facility for the Lake House Rest rooms, products and services are subject to availability. Breakfast is not included with all reservations.

3. Payment
Payment can be done via Credit/Debit cards, Online bank transfer, Cheque or Cash. 1.Credit/Debit card payments can be done directly using the Lake House Rest website’s online reservation facility;
2.When the Online bank transfer option is selected payment proof needs to be attached along with the reservation request in the form of a screenshot image or any valid electronic medium to validate the online transfer.
3.When the Cheque payment option is selected the cheque needs to be handed over to the head office in order for the booking to be confirmed while submitting the requested details using the online reservation request.
4.The Cash reservation option is only available at the head office.

4. Cancellations and Amendments
You should make any cancellations or amendments to your reservation using the same Lake House Rest channel through which you booked, either online or by telephone. The cancellations and amendments policy that applies to your reservation will depend on the respective Lake House Rest policy as advised at the time of booking. Only one amendment is allowed per reservation and cancellation is allowed only three days prior to the booking date and one time only.

5. Rate/Reservation Validity
Reservation confirmations are provided to you solely for your convenience. Lake House Rest retains official records of reservation transactions, including details of dates of stay and room, product and service rates. In the event of discrepancies, alterations, modifications, or variations between this confirmation and our official records, Lake House Rest’s official records shall prevail. Tampering with this confirmation to alter any room, product or service rate or any other reservation information is strictly prohibited and will have legal consequences.

6. Currency
Reservations will be charged in the local currency of Sri Lanka (Sri Lankan Rupee) as shown on the Lake House Rest website or given over the telephone at the time of booking. The price shown is based on today’s exchange rate. Any currency conversion is for guidance only. A foreign currency transaction may be charged by your card provider. Any deposits or pre-payments will be deducted from the final reservation invoice in the rest’s local currency. A refund of a deposit or prepayment, if any, will be subject to the exchange rate applied by your payment card provider at the time of any such refund and may differ from the exchange rate applied at the time such deposit or prepayment was made.

7. Rate Requirements
As some rates have special requirements at check-in, you should verify that you qualify for the rate that you have reserved. Lake House Rest hotels are not obligated to honour this rate if you do not qualify or do not have proof of qualification.

8. Pre-paid Reservations
Some rate plans require prepayment in full and are non-cancellable, non-refundable, non-changeable and non-transferable. This will be identified in the rate description. For these rate plans, once you make a reservation your credit/debit card will be charged for the full amount. Credit will not be given for any unused reservation and the amount paid by you for such reservation cannot be used toward any other/future reservation.

9. Guarantee Rules
For reservations guaranteed with a credit/debit card at the time of making your reservation, rooms are held until the Lake House Rest check-out time on the day following the day of arrival. The Lake House Rest may authorise the room, product or service rate prior to arrival and reserve funds, including taxes, on the credit/debit card to determine the validity of the credit/debit card. Rooms, products or services booked with an invalid credit/debit card are subject to immediate cancellation.

10. Overbooking
In the event that a guest cannot be accommodated due to the Lake House Rest overbooking or an unforeseen circumstance, the Lake House Rest will attempt to accommodate guests, at its expense, at a comparable property in the area for the night(s) for which the Lake House Rest is unable to accommodate such guests, and will pay for transportation to that property.

11. Special Requests
Lake House Rest will strive to honour any request for specific room types or bed type. Until specific confirmation is issued then your request cannot be guaranteed and neither Lake House Rest can guarantee that your request will be honoured.

12. Child Policy
Children under 11 years and below are free of charge. Children of 12 years and above are considered as an adult & will be charged the full rate.

13. Pets
If you plan to travel with your pet, we recommend that you confirm directly with Lake House Rest that the Lake House Rest does not accept pets.

14. External services
The Lake House Rest website and telephone facility at which you stay may advertise the opportunity to purchase products or services from independent third party suppliers (“independent suppliers”) including, by way of illustration only and without limitation, excursions (“external services”). The following provisions apply to all external services:
(i) All information on the Lake House Rest website or otherwise communicated by Lake House Rest regarding external services has been provided to Lake House Rest by the independent suppliers. Such information does not constitute any endorsement or recommendation of the external service by Lake House Rest and is for general guidance only. Neither Lake House Rest makes any representation or warranty, express or implied, as to the nature, quality, cost or any other aspect of the external services and it is your responsibility to check all relevant details of the external services with the independent supplier prior to purchase or booking. (ii) Lake House Rest act solely as intermediaries introducing independent suppliers. Your contract for any external services will be made direct with the relevant independent supplier and neither Lake House Rest has any other involvement in or control over the provision of external services. Consequently, neither Lake House Rest will have any liability to you for the warranties, representations, acts, errors, omissions, breaches or negligence of any independent supplier or for any accidents, personal injuries, death, loss of or damage to property or any other losses, damages, costs or expenses resulting, directly or indirectly, from your purchase or use of any external service, to the fullest extent permitted under applicable laws.
It is your responsibility to check that, where appropriate, the independent supplier has adequate public liability insurance for the external service and/or to ensure that you and any dependents or associates using the external service have adequate personal insurance cover against all foreseeable risks.

14. Guest’s obligations
You agree to the terms and conditions of purchase imposed by Lake House Rest. You also agree that you are fully responsible and shall pay for all charges, fees, duties, taxes, assessments and other amounts arising out of your reservation when due, including additional taxes and fees that may not be included in the quoted rate. You understand that any violation of an Lake House Rest’s conditions may result in cancellation of your reservation and you forfeiting any monies paid for such reservation and an Lake House Rest debiting your account for any costs it incurs as a result of such violation.

15. Privacy and data protection
Our Privacy Policy (set out below) will apply to your reservation and forms part of these Reservation Terms and Conditions.

16. Intellectual Property Rights
‘Lake House Rest’ has trademark protection. Any copyright and other intellectual property in the content and materials on the Lake House Rest website remains with Lake House Rest. Downloading, copying or otherwise using any material on the Lake House Rest website is permitted only for private use and limited to the sole purpose of making an Lake House Rest reservation.

17. Force Majeure
Neither Lake House Rest will be liable for any change or cancellation of any reservation that is caused, in whole or in part, by events, occurrences, or causes beyond the control of Lake House Rest. Such events, occurrences, or causes include, without limitation, acts of God, terrorist activities, weather, strikes, lockouts, riots, acts of war, earthquake, volcanic activity, ash clouds, tsunamis, fire and explosions.

18. Limitations
Neither Lake House Rest nor other providers of products or services related to the Reservations Facility are responsible for communication malfunctions, failures, difficulties or lost, stolen, or misdirected transmissions, messages or entries, or the security of any such communications to the fullest extent permitted under applicable laws. Further, neither Lake House Rest nor any other providers of products or services related to the Reservations Facility are responsible for incorrect or inaccurate entry information, whether caused by user(s), by any of the equipment or programming associated with the Reservations Facility, or by any technical or human error that may occur in the processing of any information related to the Reservations Facility and shall not be liable for damages resulting from any of the foregoing to the fullest extent permitted under applicable laws . Lake House Rest may cancel or modify reservations where it appears that a user has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.

19. Use of Cookies
Lake House Rest recommends its users to enable the use of cookies on their browser to receive the best experience of our site. Cookies deliver the convenience of recalling sites you visited before and saves your time that takes to log on and to browse faster. Most browsers have this option enabled and option to disable or customize the use of cookies.

20. Governing Law & Jurisdiction
These Website Conditions and all matters relating to your access to, or use of, this Site and the Services shall be governed by and construed in accordance with the laws of Democratic Socialist Republic of Sri Lanka including without limitation the provisions of the Evidence Ordinance and the Electronic Transactions Act, without giving effect to any principles of conflicts of law. You hereby agree to submit to the non-exclusive jurisdiction of the Sri Lankan courts.